If you’re not completely satisfied with your order, please let us know — we’ll do everything we can to make it right.
Your happiness is our top priority.
How can I get my order Exchanged/Returned ?
To initiate an exchange or return, please contact us at +91 9622671940 or email us at office.annahl@gmail.com with your order number and a brief reason for the exchange or return.
Our support team will get back to you within 24–48 hours to guide you through the process.
Exchange / Refund Terms & Conditions
- Order cancellation within 24 hours only.
- Orders can be exchanged or returned within 3 days from the date of delivery. Requests received after 3 days will not be accepted.
- Refunds or exchanges can be done in case you receive any damage or different products.
- No exchanges or returns on accessories due to safety concerns.
- Exchange policy:- Shipping will be deducted plus forward shipping as per product weight.
- Refund policy:-
- Shipping charges will be deducted before processing your refund or gift card.
- For Prepaid orders, refunds will be processed as gift cards or bank returns
- For Partial COD orders, refunds will be issued only in the form of a gift card, valid for from the date of issue.
- Products purchased during a Sale can only be exchanged or refunded via a gift card. The gift card will be valid for 6 months from the date of issue.
- If there are any issues from our end then we will provide a full refund when an uncut opening video is provided.
- For customized orders, ABAYA & IRANI CHADAR SIZE 50 /Plus size will not be exchanged or refund only altered with additional charges because it's very small in size & it is made only on orders.
- Refunds will be done once we receive the product in our warehouse and it is checked.
- If the returned product shows visible signs of wear, washing, or damage, it will be shipped back to the customer and the exchange/refund will not be processed.
Products purchased during the Sale are not eligible for exchange or return.
Return Pickup :
- Return pickups are generated at an additional cost of Rs. 200.
Refund Process :
- Refunds will be initiated after 24-48 hours after we receive the product in our warehouse.
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